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Pick a stop and a day in the cart, choose your items and place the order. We pack it on the truck and it's ready when we pull up — say your 4-digit pickup code at the window. Same-day bookings close 5 minutes before the truck is due.

Yes. In the cart choose A mate and add their name (and mobile if you like). They don't need the app — they just say your pickup code at the window. You can change who's collecting from the order page until it's at the stop.

For sites where you can't get to the truck — choose Drop it off and tell the driver where to leave it, e.g. "Site office, ask for Dave". The driver marks it collected when it's handed over.

Either. Pay at the window reserves your order and you tap your card at the truck. Pay now by card locks it in and earns +10% points. Points can cover part or all of an order.

Big sites (estates, hospital builds) where we do laps rather than park in one spot. Open the stop, tap Flag us down while the truck's nearby, and the driver sees exactly where you are.

The ETA learns from how long each hop actually takes by weekday and time of day, then blends in the truck's live position. "On track" means we've got plenty of history; "Estimate" means it's a new leg.

Yes, free, from the order page — as long as the order hasn't been loaded and the truck isn't due within 15 minutes. Card payments are refunded within 3 business days.

A pre-order menu for next week. Because you book ahead, the chefs cook exactly what's ordered — no waste — so we can do properly good food. Book all five days and save 10%. Orders close Sunday 6pm.

Check Account → Notifications: push needs to be turned on per device, and iPhones need the app added to the home screen first. You'll also see everything under the bell icon.

Every item lists what it contains and may contain, with a full nutrition panel. Our kitchen handles gluten, nuts, dairy, egg, soy and sesame, so if you're highly sensitive, talk to the driver before ordering.